General Questions concerning the UCTs
1.Shipping, Warranty Claims, Damage
Goods about Urban
Compost Tumbler.
2.How
long does it take to make compost?
3.How easy is the UCT to
turn?
4.Can I put the UCT indoors?
5.Can I leave the UCT outside all winter?
6.What are the top three composting problems people
have in using the UCT?
7.What kind of Guarantees & Warranties do you have?
Questions about the UCT-9
1.What are the UCT9's capacities?
2.What are the UCT9's weight and dimensions?
3.How much space does the UCT9 take?
4.Can I get a copy of the assembly instructions?
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Urban Compost Tumbler
SHIPPING 
on Urban Compost Tumbler.
We do not normally ship outside the United States and Canada. Most
domestic shipments are made via FedEx ground service and typically ship
within 1-2 working days from the time an order is received. After a
product ships, it typically takes 4-5 days travel time to the East Coast
and 2-3 day to the West Coast states.
Important: When ordering a product for a special
occasion/seasons, (e.g. Christmas, Mother's Day, Early Spring Time, ...)
realize that products could take and additional couple days.
When a product ships, the FedEx system automatically issues an email to
the customer giving the tracking number. Please allow at least 5 days from
the time you place the order before making inquires regarding orders. When
making an inquiry, it is important to include the full name of the person
who ordered the product and the date the product was ordered.
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DAMAGED GOODS
Be sure to inspect products carefully when you receive them as items can
be damaged in shipment. If you find damage, notify the shipper immediately
and file a damage report with them. Then, email us at
bchick@myorganicflowers.com and let
us know so we can expedite getting a replacement to you. When you email
us, be sure to include your shippers damage report number.
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RETURNS
Customer satisfaction is very important to us so our return policy is
quite simple. If within the first 60-days of receiving UCT9 you
are not happy with it for any reason, ship it back and we will refund your
full purchase price (does not include shipping). To return a product,
email us at bchick@myorganicflowers.com or call and request a Return
Merchandise Authorization (RMA) number and shipping address. Note your RMA
number on the shipping label, prepay the shipping, and return the product.
Sorry, but we are unable to accept C.O.D. returns.
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WARRANTY CLAIMS
Warranty claims need to be placed with the manufacture who is warranting
the product. DPI manufactures the UCT-9 with a 10-year warranty. You can submit a DPI warranty claim by sending us a specific
description of the item under warranty and a description of the problem to
bchick@myorganicflowers.com
or use contact form. DPI
warranties any defect in material or workmanship. In your e-mail, be sure
to include the same information you used when originally buying the
product and note any changes since date of purchase (e.g. address change).
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How long does it take to
make compost?
There is no single answer to this question. Composting time will vary
greatly based on many factors including the type of material being used,
particle sizes, nitrogen to carbon mix, moisture content, temperature,
whether you use a good Compost Starter or Blood Meal, and very important
for composting speed is OXYGEN (aeration). Under ideal conditions and with
appropriate amendments, you can produce compost in as little as 13-days
with the UCT because of its patented core aeration system. For the average
person who may not want to bother creating the "ideal" mix, 3-4 weeks is
more likely. For people who do not give any attention to what they through
into the unit, have too low of a nitrogen content or use very coarse
material... things will still compost but it could take even longer.
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How easy is the
UCT to turn?
Both UCTs are relatively easy to turn when following some basic
guidelines. First, it should not be overloaded with material and adding a
lot of water. For ease of turning, it is recommended that the weight be
kept under 130 lbs. With the average compost batch of crushed dry leaves
and green grass mixed in a 50/50 ratio being less than 100 lbs, the unit
turns quite easily. The second important note in turning the UCT is to
rock the barrel back and for a couple times before turning -- using
momentum to help turn it and not trying to just "muscle" it around.
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Can I put the UCT
indoors?
Only with care. Remember, the process of composting is the processes of
decomposition of material which emits gases. Some of these gases are
odorless so you may not even notice them. However, they could pose health
issues for some people with long term exposure. If placed indoors, it
should be in a well ventilated area.
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Can I leave the UCT
outside all winter?
It shouldn't hurt the UCT to leave it outdoors year around. However, in
areas with very harsh winters, consider throwing a tarp over it for added
protection. You can compost year around, but once the temperature drops
below 45 degrees you can expect composting to slow down. Naturally at
freezing temperatures it virtually stops. A lot of very moist material
packed into the UCT in freezing weather could damage the barrel or
aeration tube. Also if you tumble the unit with large pieces of heavy
frozen material you could damage the lid as it bangs around.
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What kind of Guarantees &
Warranties do you have?
Customer satisfaction is our highest priority so our policies in this area
is very straight forward. If within 60-days of purchase, a customer is not
satisfied with a UCT-9 or UCT-7 for ANY reason, they may return it for a
full refund of purchase price. We provide a 10-year warranty, one of the
longest on the market, as the UCT is a quality product designed for long
term use. See Warranty Claims
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What are the top three
composting problems people have in using the UCT?
The #1 problem we see is failure to have enough carbon material in the
mix. A 40% nitrogen (green material) and 60% carbon (brown material)
usually works best. People that have wet mixtures, develop little balls of
material, or smell real bad usually have too much nitrogen in their mix
(*).
The #2 problem we see is having the content either too wet or too dry.
Composting material should be wet to the touch but not dripping. It will
feel wet, but when squeeze, it will not drip water.
The #3 problem we see is large particle sizes as the material put into the
composter are large and/or coarse. While they will still compost… it is
will be much slower. The smaller the particle size, the faster and more
complete the composting process.
(*) If you are running short of dry leaves and grass to use for brown
material, consider using some peat moss to help out. Peat moss speeds the
composting process, reduces odors and helps controls air and water in the
compost. Peat moss typically has a pH (3.4 to 4.8); is environmentally
friendly and free of insects, weeds, seeds, salts and chemicals, and
represents good value. It's always good to have a bail of peat moss around
as it's the ideal growing medium for many of your gardening and planting
needs as well. Peat moss contains limited nutritional value in itself.
However, it is great for absorbing nutrients from surrounding material and
helps keep it from leaching away. When using peat moss in your compost, it
is an ideal time to consider using soil amendments in your composting
process such as alfalfa meal.
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What are the UCT-9's
capacities?
9.5 cu ft, 7.6 bushels, 71 gallons
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How much space does the
UCT-9 take?
SHIPPING: Ships in two boxes-
Barrel Box 23 7/8" x 26 1/2" x 28 7/8" weighing 33 lbs
Stand Box 26 1/8" x 33 1/2" x 10 3/4" weighting 34 lbs.
ASSEMBLED UNIT: Width=33" Length=34.25" Height=43" Weight=61 lbs.
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How much space does the
UCT-9 take?
When assembled, the base of the stand is approximately 33" x 34 1/4". The
barrel requires at least 43" to turn making the minimum space to sit and
turn the unit 43"x35"
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Can I get a copy of the
assembly instructions?
You can view or printout the instructions from this link
[assembly instruction]. It may take a
minute or so to load so please be patient.
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Can I get a copy of the
assembly instructions?
You can view or printout the instructions from this link
[assembly instruction]. It may take a
minute or so to load so please be patient.
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Assembly
instructions for the UCT html
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